Q1: Can I get a product sample and are they free of cost?
A1: You can definitely get a sample, however samples are not
free of cost.
Q2: What are the different products in the SmartCow’s line-up?
A2: SmartCow supplies commercial solutions, which includes – power supply, heat sink, carriers board, storage and enclosure along with NVIDIA SOM
Q3: Where is the data stored?
A3: Data is stored on AWS/Google Cloud or Azure according to what the customer needs.
Q4: How can the customers interact with the data?
A4: Customers interact with the data from the Jetson devices stored on the cloud, directly from the control panels of the cloud vendors – AWS or GCP or they can use the CloudUI which we have built for them. They can sign in into the UI and then use that to browse through their data.
Q5: What is the product delivery time?
A5: Delivery of the product depends on the quantity of the
order. However, a sample could be sent to you in 3 working days
after receiving the amount.
Q6: How to make payment?
A6: Smartcow will share the bank details through an email.
Q7: Where can we download the SDK/user manual for some of your
products?
A7: SDK/User manual will be sent to you by email after the
sample order.
Q8: What is the warranty limit of the product?
A8: Every product is unique and our sales representative will
speak to you about the product warranty.
Q9: Customer service?
A9: Any questions related to the customer service will be
handled by our representative within 24 hours.
